• Have a question, contact us today.Our knowledgeable support representatives are ready to help answer your questions.
Click here to send a support request.
Support Hours and Response Times
Monday-Friday 8am-6pm Eastern Time
All support requests are answered the same day, usually within 3 hours. After hours requests are answered the morning of the next business day.
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• Give us a call!
If you have a technical support issue, please call us at the number below.
1.800.975.8364 ext 4
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• AuctionCheckout Billing:
If you have questions about billing for your AuctionCheckout account, please email:
Email Billing Department
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• Application Support Team (Hours: 8am - 6pm EST M-F)
Contact your Application
Support Rep found on
your Congratulations page:
To find out the status
of a recently submitted application
To submit additional documents to
our Underwriting Department business day.
Brad Vicroy, Application
Support Representative
Tel 800.975.8364 x 17 | Fax 866.659.8889
Email Brad
Nattalie Eveland
Application Support Representative
Tel
800.975.8364 x 15 | Fax 866.529.3007
Email Nattalie
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• Payment Gateway Support
For questions regarding your Payment Gateway, please contact the appropriate gateway provider for support:
| Authorize.Net
- AuctionCheckout |
| Tel: |
877.447.3938 |
| E-Mail: |
support@authorize.net |
| Plug 'N Pay |
| Tel: |
800.945.2538 |
| E-Mail: |
support@plugnpay.com |
| Verisign |
| Tel: |
888.883.9770 |
| E-Mail: |
support@verisign.com |
| USA ePay |
| Tel: |
866.USA-ePay |
| E-Mail: |
support@usaepay.com |
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• Value Added Reseller Support
Please contact AuctionCheckout VALUE ADDED RESELLER (VAR) SUPPORT if you would like assistance with:
• Signing up as a VALUE ADDED RESELLER
• Signing up your merchants for processing
• Residual questions
Support Hours:
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8am - 6pm Eastern Time,
M-F |
| Telephone: |
800.975.8364 x 4 |
| E-Mail: |
Support Email |
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Click
here to review AuctionCheckout: Chargeback Procedures
& Fraud Prevention Tips.
The following service requests must be submitted
in writing; please click on the appropriate form below,
then print, complete and fax back.
Click on this icon to get Adobe PDF Reader!
If you have questions about your funding,
deposits, or any other issues related to your Visa/MasterCard
merchant processing account, please contact
your credit card processor DIRECTLY.
- BluePay: 1-866-739-8324
- please use this number if your merchant account or
Visa/MasterCard Merchant ID number (MID) begins with
“51808942.”
- e-onlinedata: 1-888-888-4009
- please use this number if your merchant account or
Visa/MasterCard Merchant ID number (MID) begins with
“00002715.”
- Applied Merchant Systems: 1-800-675-6573
- Humboldt Merchant Services: 1-888-486-2658
If you have an AuctionCheckout BLUE
account and are using a different processor, please review
your Monthly Visa/MC Statement you receive in the mail
for the toll free service number of your processor. Thank
you very much. |
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